VoIP basics.
What is VoIP and how does it work?
What are the advantages of cloud-based phone service?
Do I need specialized equipment?
Is VoIP call quality as good as traditional phone service?
What internet speed is required?
Are there any limitations to using a VoIP phone system?
What happens if the internet goes down?
Features & functionality.
What call features are included?
Can I make international calls?
Can we have a main company number and then direct lines for staff?
Do you offer toll-free numbers or 800 numbers?
How does voicemail work?
Can I customize how calls are routed during business hours vs. after hours?
How do I manage my VoIP system?
Can I use this service on my mobile phone?
Can you support multiple office locations?
What if someone works remotely or travels often?
Reliability & uptime.
What is the expected uptime?
What happens if my internet connection is unstable?
How reliable is the service during outages?
How does La Costa Telecom handle outages or service disruptions?
Are there any Service Level Agreements (SLAs)?
Phones, devices & hardware.
What are the hardware requirements?
Do we need to purchase new equipment?
Is the system compatible with existing hardware?
Do we need to install any new wiring?
Getting started.
How long does the setup take?
What else is involved in the setup process?
How is the system implemented and what is the timeline?
What’s involved in the transition process?
How long will it take to fully operational?
What are the initial setup costs?
Transferring existing lines.
Can we keep our existing phone numbers?
How long does it take to port numbers?
Are there any costs associated with number porting?
Security & data protection.
How secure is the system?
What measures are in place to protect data and prevent unauthorized access?
Does the provider comply with relevant regulations (e.g., GDPR, HIPAA)?
Account servicing & billing.
How does the pricing structure work (e.g., per user, per minute)?
Are there contracts or long-term commitments?
If my business grows, can I adjust my VoIP phone system?
What are the terms of cancellation?
Are there any hidden fees?
Our commitment to customer happiness.
How does the provider ensure high quality call service?
Is there customer support if we need help?
What kind of customer support is available?
Is support available 24/7?
Other stuff.
How scalable is the platform?
Can it integrate with our CRM or other software?
How do I integrate my VoIP system with other business tools?
What is a virtual number?
How is La Costa Telecom different from Kumik Telecom?
