Basic Calling
Unlimited Domestic Calling
Make and recieve calls anywhere within the United States and Canada
International Calling
Make and receive calls internationally with competitive rates starting at $0.05 per minute.
Direct Inward Dialing
Assign a unique phone number per user without needing a separate line.
Call Forwarding
Automatically redirect incoming calls to another number, extension or device.
Call Waiting
Get notified when another call is coming in while you’re on the phone.
Caller ID
View the incoming caller’s name and phone number.
Messaging, Voicemail & Fax
Simple SMS
Send and receive SMS messages.
MMS
Send and receive multimedia messages.
Group/Mass Texting
Send and receive SMS messages to contact groups.
Fax
Send and receive fax documentes using your VoIP number.
Voicemail to Email
Recieve audio files and transcripts of your voicemails right into your inbox.
Mobility
Mobile App
Make and receive calls using our convenient smartphone app.
Softphone
Make and receive calls using our phone app on desktop or tablet.
Advanced Calling
Auto Attendant
Present callers with a menu to route them to the right number or department (e.g. ‘Press 1 for Sales’).
Interactive Voice Response (IVR)
Give callers to option to respond to the auto attendant via voice
Call Scheduling
Set rules for when and how calls are routed based on time and day.
Call Recording
Record and listen to calls.
Music on Hold
Play music or the audio file of your choice while callers wait on hold.
Management Tools
Call Reporting
Access detailed reports on call metrics like duration, origin, destination and outcome.
Real-Time Reporting
Monitor live call data and performance metrics as they happen to make instant operational decisions.
Email Reports
Configure your phone system to automatically email you daily, weekly or monthly reports.
Call Monitoring
Allow supervisors to silently listen to live calls for training and quality assurance purposes.
Whisper
Allow supervisors to speak to agents during live calls without the caller hearing.
Customer Support
White Glove Support
Get superior customer service attention by an actual human, not a bot.
Service Level Agreement (SLA)
Enjoy guaranteed system uptime of 99.9%
Training & Setup
High-touch service for system setup and training.
Additional Features
Hosted Phone
Replace on-premise equipment needs with phones that are managed and maintained in the Cloud.
Advanced Security
All calls and data are encrypted to prevent privacy breaches.
Proactive Monitoring
Your phone system is consistently monitored for call quality. Issues are attended to by an actual human.
Third-Party API
Integrate yoru VoIP service with external platforms and apps using our developer-friendly APIs.
Web Video Conferencing
Enjoy multi-user HD video communication, screen sharing and collaborative, secure meetings.
SPAM Detection & Prevention
Protect your business from unwanted calls with advanced spam detection and prevention features.
